Refund policy

At Our Tech Accessories we offer a 30-day returns window for change of mind, on top of your statutory rights. Nothing in this policy reduces those rights.

Change of mind
If you change your mind, contact us within 30 days of delivery with your order number. Items should be unused and in their original packaging where practicable, with proof of purchase. For change-of-mind returns, return postage is your responsibility unless we tell you otherwise.

Once we receive and check the item, we refund the product price to your original payment method. Delivery charges are refunded where required by law.

UK & EU cooling-off rights
UK and EU consumers also have a statutory cancellation right for most distance sales (usually 14 days from the day after delivery). Our 30-day returns window is longer than that minimum.

Faulty, damaged, or wrong items
Under the Consumer Rights Act 2015 (and equivalent EU rules), goods must be as described, of satisfactory quality, and fit for purpose. If your item arrives faulty, damaged, or incorrect, contact us as soon as possible. We will arrange a repair, replacement, or refund as required by law. You should not be left out of pocket for returning faulty goods.

How to start a return
Contact us through the store with your order number and reason. Wait for instructions before posting anything back. Items returned without prior contact may be delayed or refused.

Refund timing
Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to show the funds.

Questions: use the Contact page on our store.